by Shauneroo
I pre-ordered Andean Abyss, and chose the cheapest shipping option, which would take 6-8 weeks to arrive here in the UK. Coming over the Atlantic in a container ship I figured.Anyway, a couple of days ago, I realised that it was now 8 1/2 weeks since dispatch and that it still hadn't arrived.
So, I contacted GMT, with my order number etc, and they got back to me within 10 minutes, stating that there had been some sort of mix up at one of the processing centres in the US, and the package had been sent back to GMT, although they had no record of it having arrived. Within the same e-mail, they also said that they would be dispatching a new copy to me immediately, this time via priority airmail, at no extra charge.
If I weren't a customer for life already...