by hipshot
RDewsbery wrote:
That might go some way to explaining what happened at my hotel.
When I complained (for the second time) about my shower being cold (not a problem for some gamers, I surmise, but a big problem to *me*), I was given at least four reasons why I should not be complaining (including such contradictory classics as I'd got up too late after all the hot water had gone, and I was trying to shower too early before there was any hot water).
I went from being quite annoyed with the situation to almost apoplectic with rage entirely as a result of the rude attitude and ridiculous arguments of the hotel staff member. She managed to take a situation that could have been dealt with quite amicably and turn it into one where I will probably change hotels for the first time in over a decade.
The first rule of customer service is that the customer is always right. Even if they are wrong. You don't tell them that they are wrong, and you certainly don't give them even more reason to complain.
When I complained (for the second time) about my shower being cold (not a problem for some gamers, I surmise, but a big problem to *me*), I was given at least four reasons why I should not be complaining (including such contradictory classics as I'd got up too late after all the hot water had gone, and I was trying to shower too early before there was any hot water).
I went from being quite annoyed with the situation to almost apoplectic with rage entirely as a result of the rude attitude and ridiculous arguments of the hotel staff member. She managed to take a situation that could have been dealt with quite amicably and turn it into one where I will probably change hotels for the first time in over a decade.
The first rule of customer service is that the customer is always right. Even if they are wrong. You don't tell them that they are wrong, and you certainly don't give them even more reason to complain.
I heard it was all those expensive solar panels.....no longer subsidized so they shut of the electric !!!! Wheee. LOL.